Refund policy

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Personalized Products

All of our photo magnets are custom-made and personalized using the images provided by our customers. As these products are manufactured specifically to your specifications, they are exempt from the standard 14-day right of withdrawal applicable to most online purchases under Dutch and European consumer law. 

For this reason, we cannot accept returns or provide refunds for personalized orders if you:

  • Change your mind after placing your order.
  • Are dissatisfied with a photo that you uploaded and approved.
  • Provided incorrect images, text, or order information during the ordering process.

  • Bulk orders are produced using the layout approved by the customer.

    Once the layout has been approved and production has started, we cannot make changes based on a later change of mind or customer-provided design error.

    If the final product contains an error that was introduced during our production process, please contact us so we can investigate and, where appropriate, provide a replacement.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the defect, damage, or error.

Upon review, we will offer an appropriate solution, which may include:

  • A replacement product.
  • A partial refund.
  • A full refund where applicable.

Photo Quality

Customers are responsible for ensuring that uploaded images are suitable for printing. While our system may provide a notification when an image does not meet the recommended minimum resolution requirements, customers may still proceed with the upload.

We cannot issue refunds or replacements for issues relating to poor image quality resulting from low-resolution, blurry, cropped, or otherwise unsuitable photos supplied by the customer.

Refunds

If a refund is applicable, we will confirm this with you after reviewing your request.

Approved refunds will normally be made to the original payment method within 10 business days after we confirm that a refund is due.

Please note that your bank or payment provider may need additional time to process the refund and make the funds available in your account.

If you have not received an approved refund after 15 business days, please contact us.

Our Promise

We want every magnet to look exactly as it should.

If something isn't right with your order, please contact us. We'll review the issue and do our best to provide a fair and appropriate solution.

For questions about returns, refunds, replacements, or your order, please contact:

info@magnetiko.nl